Please make sure you read these terms and conditions before booking your appointment. Elisha’s pampered paws will take no responsibility if you have not done so.
🐾 Cancellations:- I require 48 hours notice for any cancellations or rescheduling. This is so we have enough time to offer the appointment to another dog needing our services. If an appointment is missed a fee of 50% of the groom will required. Repeat cancellations may result in the full cost being required upfront when booking.
🐾 Behaviour issues:- owners need to tell Elisha’s pampered paws of any behaviour issues / Aggression & triggers to insure the safety of other dogs and myself. 1:2:1 appointments are available for dogs who require to be completely on there own. Aggressive dogs may be muzzled, if owners refuse may result in a cancellation.
🐾 Matted dogs:- There will be a £15 extra charge to dogs who are matted and require to be shaved off. I will not cause any discomfort to your dogs as your dogs happiness and welfare is most important. Elisha’s pampered paws accepts no responsibility for any vet fees if health issues, such as skin sores, that are exposed when clipping off a matted coat.
🐾 Late Arrival:- I run on a tight schedule and I reserve the right to refuse a groom if you are unable to attend on time. However i will always try to accommodate your dog as much as possible and do what we can with the time frame. A refusal will be treated as a no-show and will require payment to be made In full.
🐾 Vaccinations:- owners confirm that their dog is up to date with their annual vaccinations against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis and Canine Parvovirus. An unvaccinated dog may put itself and others at risk. Elisha’s pampered paws takes no responsibility for any dog that may contract any of the aforementioned diseases.
🐾 Pet Health :- To help us give the best experience possible, we would like to ask you to identify any ongoing or new health conditions at the point of drop off. This is so we can make your dog as comfortable as possible. We reserve the right to refuse service for certain health conditions, such as open wounds. Procedures within the grooming environment can be stressful for some dogs, especially for senior, young, overweight dogs or those with medical concerns, Elisha’s pampered paws reserves the right to stop the grooming process at any time with payment in full being due on collection of your dog.
🐾 Pregnancy & Season :- Please let me know if there is a chance that your dog is in season or pregnant as we are unable to groom dogs under this condition for their welfare.
🐾 Fleas & Ticks :- If your dogs is to have fleas there will be an extra charge of £15 added to the groom for a Flea bath & to cover the costs of disinfecting the salon.
🐾 Liability :- Owners are advised to insure pets as Elisha’s pampered paws is not liable for loss, injury, or illness.
🐾 Photos & videos :- Elisha’s pampered paws are pleased you have chosen are services and will sometimes use pictures & videos to be put onto social medial and the website. Please advise if this is not acceptable and your dog won’t be featured in any posts.
🐾 Payments :- Elisha’s pampered paws accepts cash or bacs I don’t have a card machine. If paying bacs full payment is required before collecting your dog.
🐾 Slander :- Under the Malicious Communications Act 1998 section 1, Elisha’s pampered paws will not accept or tolerate any slander, malicious falsehood or deformation via social media outlets relating to a groom due to coats that have not been maintained at home (matted coat), or miscommunication. If you are unhappy, we must be contacted within 48 hours of the groom so we can try and resolve the issue.